Posted: September 13, 2024 at 10:53 AM

The Harris County Municipal Utility District No. 365 (HCMUD 365) Board of Directors is pleased to announce the upcoming rollout of the installation of smart meters in the District! Installations began September 9, 2024, and will continue through the end of the year.

The smart meters will replace your current water meter. The entire process will take place in phases and will be completed in approximately four to five months, as there are over 1,200 connections in the District, between residential and commercial meters.

Prior to a street being changed out, crews will place signs in the areas they are working to let residents know what is going on.

Before a residential meter is changed out a crew member will knock on the door and let someone present know water will be off for about 15-20 minutes, before the installers proceed. If there is no answer:

1. If the meter is running, the crew will hold off and return later

2. If the meter is not running, the crew will change it out

3. If, after changeout, the meter is running and the resident is not home, the crew will shut off the curb stop and leave a tag for the homeowner to check for leaks  (This is atypical and an uncommon result)

Please note: Due to the manner in which the meters are installed, there is a possibility of discolored water afterwards.  When water lines are closed off to replace the meters, residents may experience momentary discolored water at their taps, and the plumbing lines may need to be run for a few minutes to clear that discolored water.

As meters are changed out, they will be activated and will start collecting data. They will store up to 42 days of data. Each week, Accurate Meter will give a list of meters that were changed out to Si Environmental, who will tie them to customer accounts and add them to the billing software. This should run 1-2 weeks behind meter install.

After Si Environmental adds them to the billing software, the meters will be available on “EyeOnWater” (Customer Portal) website and mobile app for iOS and Android.

Once installation is complete in your section and the account is tied to the EyeOnWater software, you will receive a notification from the Si Environmental that includes information regarding how to set up your online EyeOnWater account. This notification will be mailed to your residence unless you have an email address on file associated with your water account. The enrollment process is less than five minutes and will allow you to monitor your usage and set up leak alerts to notify you via text or email if the meter detects high usage.

If you have any questions regarding the changeover, please reach out to the District via the Contact form on the website, or contact the District’s operator at https://www.sienviro.com/.